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What is Yahoo TV NZ and how does it work?


Yahoo TV NZ offers video streaming of full length episodes as seen on TV, exclusive Yahoo Original content and other content partners – just hit the play button and you can watch high quality, full screen videos straightaway without having to wait for downloads.


You can view a full list of available TV Shows on our Browse page. New episodes are added daily and are available for 7 to 28 days. Check individual TV Show pages for applicable expiry information. You can pause, fast forward and rewind programmes, and all available to watch full screen.


Yahoo TV NZ is available via the website on a desktop computer, mobile and tablet devices.


What are the system requirements for watching videos on Yahoo TV NZ?

Yahoo7 TV streams high quality video for high speed internet users. You will need an internet connection with sufficient bandwidth. Videos stream at a minimum of 300Kbps and we automatically adjust your stream based on your bandwidth. For the smoothest playback experience, we recommend a bandwidth of 1500 Kbps or higher.

The System recommendations are:

What is streaming video?

Yahoo TV NZ is browser-based. This means it automatically launches and plays your video through a process called streaming, making it easier for you because there is no waiting on downloads to get started, as long as you have a current web browser and a recent version of Flash installed (9.0.115 or above http://www.adobe.com).

How much bandwidth will I use watching a clip on Yahoo TV NZ?

Watching any streaming video content online will count towards your download limit if you have a metered ISP deal. This is activated when you press play and depends on how long you watch it for.

As we adjust the quality of our stream based on your bandwidth it is hard to give an exact figure but in general a 22 minute TV show will consume between 45 and 160 Megabytes, while a 42 minute TV show will consume between 90 and 370 Megabytes.

Why do I keep getting a message saying ‘this clip is not available’ in my area?


Yahoo TV NZ is a video streaming service for New Zealand residents only. We do not have international streaming rights for our content. If you are viewing the content in another country or have an IP address that is not an New Zealand IP address, you will be served a notice to say “this clip is not available in your area”. If you are in Australia, please visit PLUS7 to watch full episodes.


If you are in New Zealand, this message may be caused due to high traffic so please refresh the page and try again. If you continue to get this message please send us your IP address so we can investigate further via the Feedback tool You can find your IP address here.


Why do I keep getting a message saying ‘unable to play this protected content at this time'?

If you are getting the above message it may be that your browser is blocking the cookie.

Go to the Adobe Flash Player Help website and follow the instructions here to rest your license files. If this does not resolve the problem try the additional steps below.

If you are on Chrome, you may have blocked a Sandbox plugin. To fix this click settings under the Chrome menu, click show advanced settings. Under Privacy click on Content Settings, scroll down to Unsandboxed Plug-in Access and click Manage Exceptions then set the behaviour of Host [*.]au.tv.yahoo.com to Allow.

If you are on another browser try the following:
1. Try to play the videos through a different browser if you have one.
2. If you still have problems please try clearing your cache by following these steps:
In Microsoft Internet Explorer, click CTRL + F5
In Firefox, click CTRL + SHIFT + R on Windows, or COMMAND + SHIFT + R on Mac OS.
in Safari, click ALT + CMD + E
3. Update your Flash Player from get.adobe.com/flashplayer/
4. Update your browser to the latest version
5. Reboot your computer once you have updated your settings.

I am using Chrome and have issues with playback

Please ensure that your Adobe Flash Player plug-in is enabled. To do this:
1. Type chrome:plugins in the address bar to open the Plug-ins page.
2. On the Plug-ins page that appears, find the "Flash" listing.
3. Click the Enable link under its name.

If you are still seeing this message or you are not using Chrome, you may need to clear your Flash and DRM cache files. Please following the following instructions:


Please ensure you are not trying to view the video in Incognito or Private mode.
In Chrome: Check if you're switched to Incognito mode by looking for the icon of a man in trench coat and sunglasses in the top left corner of the browser. To Turn off, simply open a new browser window or tab and close the Incognito window/tab.

In FireFox: Check if you're switched to Private mode by looking for the icon of a masquerade mask in the top left corner of the browser. To Turn off, simply open a new browser window or tab and close the Private window/tab.

If you are using a different browser or are not running in Incognito or Private mode you could try the following:
1. Clear your Flash cache by going to ( http://phtshp.us/2fZi ) and selecting "Delete all sites" under the Website Storage Settings panel
2. Go to ( http://phtshp.us/aDzNKq ), and click "Reset License Files," then restart your browser and try to play the content again

Why does the video stop and start?

If your network connection is not consistent, you may experience problems connecting – the video will pause and a circle will spin on your screen. Video playback issues may occur due to the following reasons:

  • Low bandwidth connection (we recommend a bandwidth of 1500 Kbps or higher)
  • Poor internet connection at the time of viewing the video. On occasions internet connections can drop out or are overloaded due to high internet traffic. Speak with your ISP if you notice any ongoing issues.
  • Wireless internet connections can get interrupted resulting in playback issues (speak with your ISP if you notice any ongoing issues)

I am using Linux and have issues with playback:

Viewing Adobe Access content is not supported on Linux. However, with version 11.2 of the Flash Player users can now view content via the Firefox browser.

Please ensure you have the latest version of the Adobe Flash Player plug-in from adobe.com

You will also need to ensure that the Hardware Abstraction Layer module is first installed, to do this:
1. Run command: sudo apt-get install hal (Watch carefully for “hal” install errors, as a damaged package install can continue to affect video playback.)
2. After the "libhal" (HAL) library install completes, close the browser and clear the Adobe Access directories by executing the following shell commands:
a. cd ~/.adobe/Flash_Player
b. rm -rf NativeCache AssetCache APSPrivateData2

Note:
If the Hardware Abstraction Layer module is missing, Flash Player still functions. However, it cannot play protected content that requires the Adobe Flash Access DRM (Digital Rights Management) module.

Why do I only see a spinning grey circle where the video should be?

Some security programs, firewalls or routers may block your access. In this situation you may only see the loading screen with a grey spinning circle in the middle of the player. If you have firewall software installed on your machine (e.g. Norton's, McAfee's etc) please ensure that Yahoo7 TV (http://au.tv.yahoo.com) has been added to the list of trusted programs within that software and/or within Parental Controls. You may also want to check that your security program is not blocking flash.

Yahoo7 uses the standard network port of 1935 to stream Flash video, so please ensure that port 1935 is not blocked by your firewall or broadband router. For further information on the usage of port 1935 by Flash Media Server, visit the Adobe website http://www.adobe.com/.

Why do videos get distorted, go green or white or have lines through them?

  • Disable video acceleration in Flash by right clicking the video while it is playing and choose settings. Click the display tab and uncheck "Enable hardware acceleration". If that fails to resolve the issue make sure you have the latest version of the Adobe Flash player. You can download it at http://get.adobe.com/flashplayer/.

I have a fast broadband connection, why am I still having issues?

  • High rates of internet traffic can result in slowing down your connection
  • Your proximity to telephone junctions/substations (for ADSL connections)
  • If you have multiple processes and computers using the same base connection (ie. modem/hub), this may slow your connection speed
  • You may get an error if you run Quicktime or iTunes at the same time. It is preferable to close these applications while you are viewing Yahoo TV NZ.
  • Ensure you are running the latest version of Adobe Flash Player (http://www.adobe.com/)
  • Check that your computer is updated with the latest video card drivers
  • Wireless internet connections can get interrupted resulting in playback issues

I am having issues watching video via my wireless internet connection. Why?

If you're watching video via a wireless connection to your modem/router at home, you may experience a buffered (staggering) signal for the first few minutes. This will resolve to a smooth reception unless the signal strength is too weak to receive the video stream. If you're not particularly close to the modem, the transmission can be interrupted by walls, closed doors etc.

The ads are playing louder than the TV show content - what’s going on?

Ads can appear louder than the TV show content. This is dependent on how the original content has been encoded (digitised) for the internet. We do our best to normalise these during playback, however, you may notice the ad audio levels are higher. This can also occur when watching shows on television.

Why is the video sound not working but I can hear the ads?

You may have set the video player audio to zero. To adjust this use the blue audio bars on the right of the video player to increase the volume.

If that doesn't fix your problem ensure you are running the latest version of Adobe Flash Player (http://www.adobe.com/).

Why does the streaming quality change while I'm watching a video?

As part of our ongoing efforts to improve viewer experience, Adaptive Streaming has been introduced. What this means is that the quality of the video is adjusted regularly based on your detected Internet connection, as a result of Adaptive Streaming users will notice very little buffering, fasters video starts and a better experience for both high-end and low-end connections.


How long are episodes available to view?

What we upload and how long the videos are available on Yahoo TV NZ depends on streaming clearances granted by our content partners.

We will provide fair warning when clips are about to expire.


Why is there advertising on the site?

This service is supported by video and online banner advertising so you access it for free.

How can I see all the shows available on Yahoo TV NZ?

Click on the Browse in the Yahoo TV NZ navigation. You can select a letter to filter shows by letter. Alternatively you can search for a particular TV show in the show search located at the top right of the site.


Are Closed Captions available on Yahoo TV?

Closed Captions are available on the website for some Yahoo TV shows. Unfortunately we can’t guarantee they will be on every episode but we do our best to add them to shows where Closed Captions are available. They can be accessed by clicking the CC button on the bottom right of the video player.They are not currently available if you are viewing on a mobile or tablet but we’re working on it.

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